CUSTOMER SERVICE
We're here when you need us
Technical Consulting
Talk directly to the experts
When your plant is down, every minute counts. The DAMBACH service hotline connects you directly with specialists who are familiar with your system. No call center, no waiting on hold. Our experts provide support with operation, troubleshooting, and repair, share product knowledge, and offer specific guidance on how to resolve issues.
Remote diagnosis
Quick troubleshooting with no travel time
Not every malfunction requires an on-site visit. DAMBACH service experts connect to the plant control system online, read operating parameters, identify faults, and take steps to resolve them.
Through telephone support or a direct online connection, the causes of malfunctions are analyzed and resolved quickly and without any travel time.
Spare Parts Service
The right parts at the right time
Even small components can have major consequences when they wear out. DAMBACH works with the customer to develop a customized spare parts plan, defines specific spare parts packages, and, upon request, also handles the procurement and storage of the parts. Delivery, replacement, or repair is carried out as quickly as possible.
Maintenance
Prevent downtime before it happens
All bearing components are subjected to extreme stresses during continuous operation. DAMBACH offers specially tailored maintenance contracts to ensure the highest level of operational reliability and maximum uptime. Regular system inspections identify potential issues early on, replace wear parts as a preventive measure, and provide service and diagnostic tools. Minor repairs and detailed maintenance logs are an integral part of every maintenance contract.
Safety inspection
Required by law—you’re in good hands with DAMBACH
All storage systems are tested and certified for functionality and operational safety as part of the legally required safety inspection, in strict accordance with UVV and BGV standards. The inspection is performed as part of routine maintenance or as a separate service.
Safety inspections in accordance with UVV and BGV standards, as well as inspections based on the customer’s internal regulations, are particularly cost-effective when performed concurrently with routine maintenance.
Training
Expertise that makes all the difference
In-depth technical knowledge among operating personnel improves the long-term efficiency of the entire warehouse. DAMBACH offers performance-oriented training packages tailored to different levels of experience and specific requirements.
The training courses cover operation, maintenance, and troubleshooting, and are conducted either at DAMBACH or directly at the customer’s site, depending on the needs.